BT TV error IPC6023

[DAV4]

Hi

Since replacing router, problem with all BT Sport channels which freeze after 4/5 minutes. IPC6023 fault is then displayed.

It can be unfrozen by going to programme guide, selecting another sport channel and then switching back to original channel. It then freezes again after 4/5 mins.

Have followed advice [rebooting router, you view, mini connectors etc].

Any ideas would be appreciated.

[RobbieMac]

Hi @DAV4

Welcome to the BT Community and thank you for your post!

I am sorry you're seeing error code IPC6023 on your BT TV service.  We'll be able to check what's causing that error and help put this right for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie