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flutterbub
Beginner

on ‎05-02-2022 20h06

911 Views
Message 1 of 5

BT box not working

We have the DTRT2100 BT box and it isnt working. There is no aerial signal and even after a factory reset it is not picking up any channels. Anyone able to help please?

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4 REPLIES 4
Les-Gibson
Guru

on ‎05-02-2022 22h28

886 Views
Message 2 of 5

Re: BT box not working

A bit more detail wouldn't go amiss

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DavidM
Moderator-Retired

on ‎06-02-2022 10h14

850 Views
Message 3 of 5

Re: BT box not working

Hi @flutterbub and welcome back.

Sorry you're having problems with the STB. Can you give us some more detail on what the problems is? Is the power light on? Are you seeing any error messages onscreen?

Cheers

David

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flutterbub
Beginner

‎06-02-2022 12h25 - edited ‎06-02-2022 12h27

841 Views
Message 4 of 5

Re: BT box not working

Thank you for your kindly reply @DavidM The box was coming on ok and there were no error messages. However we have now spoken to BT and they are sending us a replacement box

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DavidM
Moderator-Retired

on ‎06-02-2022 12h29

835 Views
Message 5 of 5

Re: BT box not working

Thanks for letting me know @flutterbub .

Please get back and let me know if the new box sorts the issue for you.

Cheers

David

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