Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
flutterbub
Beginner

on ‎05-02-2022 20h06

964 Views
Message 1 of 5

BT box not working

We have the DTRT2100 BT box and it isnt working. There is no aerial signal and even after a factory reset it is not picking up any channels. Anyone able to help please?

0 Ratings
Reply
4 REPLIES 4
Les-Gibson
Guru

on ‎05-02-2022 22h28

939 Views
Message 2 of 5

Re: BT box not working

A bit more detail wouldn't go amiss

0 Ratings
Reply
DavidM
Moderator-Retired

on ‎06-02-2022 10h14

903 Views
Message 3 of 5

Re: BT box not working

Hi @flutterbub and welcome back.

Sorry you're having problems with the STB. Can you give us some more detail on what the problems is? Is the power light on? Are you seeing any error messages onscreen?

Cheers

David

0 Ratings
Reply
flutterbub
Beginner

‎06-02-2022 12h25 - edited ‎06-02-2022 12h27

894 Views
Message 4 of 5

Re: BT box not working

Thank you for your kindly reply @DavidM The box was coming on ok and there were no error messages. However we have now spoken to BT and they are sending us a replacement box

0 Ratings
Reply
DavidM
Moderator-Retired

on ‎06-02-2022 12h29

888 Views
Message 5 of 5

Re: BT box not working

Thanks for letting me know @flutterbub .

Please get back and let me know if the new box sorts the issue for you.

Cheers

David

Reply