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Message 1 of 4

Being charged for free 3 month Apple TV trial

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I signed up to the 3 month free trial of Apple TV however I have been charged £8.99 this month for it. I looked in my Apple subscriptions on my phone and it says this can only be cancelled through my EE TV however when I log in to cancel it, it is already showing as cancelled. 

How do I cancel and get a refund?

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Message 2 of 4

Re: Being charged for free 3 month Apple TV trial

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You haven't actually been charged - it's just showing on your bill as a benefit of your service.  See how next to it, it shows £0.00:

DarrenDev_0-1704969087212.png

 

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Message 3 of 4

Re: Being charged for free 3 month Apple TV trial

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Although I haven't been charged that Iknow of, I notice that my add ons in MyBT/TV shows that my apple tv is also cancelled. I have not done this and it's still active on the eetv box.

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Message 4 of 4

Re: Being charged for free 3 month Apple TV trial

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@DarrenDev

Interesting. It's now showing "Active"  and the date of the trial ends .

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