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Message 1 of 8

Big Entertainment NOW content

Im having exact opposite problem, I can see all my now tv channels in EPG but cant access any of them Error code 6023 or 6017 permanently, can anyone help please ? 

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Message 2 of 8

Re: Big Entertainment NOW content

Hi @antb666,

Thank you for posting and welcome to the Community. I'm sorry if you've been experiencing issues with your BT TV.

If you take a look at - What do the BT TV error codes mean? 

The IPC - 6023 indicates that there might be an issue with the Broadband side of your connection.

How is your BT TV box connected, is it hard wired to your hub?

What is the speed of your connection?

Have you tried restarting both the TV box and your Hub?

Thanks,

Paddy

 

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Message 3 of 8

Re: Big Entertainment NOW content

Hardwired to hub tried rebooting everything, I can see them through apps but not in epg

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Message 4 of 8

Re: Big Entertainment NOW content

On full fibre, 150 mb

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Message 5 of 8

Re: Big Entertainment NOW content

Hi @antb666 and thanks for trying that.

We'll need to take a closer look at this for you so I'll drop you a private message now so you can send over the details.

Cheers

David

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Message 6 of 8

Re: Big Entertainment NOW content

Can someone please help me 

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Message 7 of 8

Re: Big Entertainment NOW content

Not had a message
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Message 8 of 8

Re: Big Entertainment NOW content

You should have that now @antb666 .

Cheers

David

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