Bt Player knocks hub off

[mark74]

Every time  we try to use bt apps it turns the connection off at the hub, i have reset the box/hub and nothing has made a difference tried setting up with ethernet cable in tv still does not work.

iPlayer does the same thing, can anyone explain why?

[PaddyB]

Hi Mark74,

Thank you for posting. It sounds like you BT TV box is faulty. I think the last thing you could try is a factory reset of the box.

How to factory reset your BT TV Box

Give that a try and let me know how you get on.

Thanks,

Paddy

[mark74]

Hi I have done a factory reset and it is still the same

Mark

[RobbieMac]

Thanks for posting back @mark74

Sorry for these problems.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie