Bt entertainment missing channels

[Zubi]

• Signed up for new bt entertainment deal with netflix and now tv. The two apps working great but the 12 sky channels are missing from the tv guide, hence unable to record.
• Bt appear to know about this problem but still ongoing!

[NeilO]

Hi @Zubi welcome back to the community, I'm sorry the Now channels are not showing in your TV guide.

Can you try a reset of your BT TV box post back and let me know if that helps?

Thanks

Neil

[Zubi]

I have done a full reset to no avail 

[NeilO]

Thanks for trying that @Zubi I'm sorry it didn't help.

We'll need to take a look at your subscription, I'll send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil

[NigelB72]

Try a Youview software Youview update via the settings tab 

[Zubi]

The only software update is via the tv box setting which I have tried.

On the channel tuning list 13 subscription channel are listed.

On the tv guide, blue button categories only shows amc.

I already bought a bt box pro, so not using the box supplied by bt could this be the problem?

[zulu17]

You mention

"On the tv guide, blue button categories only shows amc."

If you scroll along the categories to EXTRA are there any channels other than Box Office channels listed.

[Zubi]

Extras shows BT sport channels only

[ney]

Try a auto rescan of channels on the BT box. That sometimes is needed to show the Now channels on the EPG.

Darren

[Zubi]

Bt box pro has a simple retune channels, no auto suggestion