cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,687 Views
Message 1 of 16

Bt entertainment missing channels

Go to solution
  • Signed up for new bt entertainment deal with netflix and now tv. The two apps working great but the 12 sky channels are missing from the tv guide, hence unable to record.
  • Bt appear to know about this problem but still ongoing!
0 Ratings
Reply
15 REPLIES 15
2,647 Views
Message 2 of 16

Re: Bt entertainment missing channels

Go to solution

Hi @Zubi welcome back to the community, I'm sorry the Now channels are not showing in your TV guide.

Can you try a reset of your BT TV box post back and let me know if that helps?

Thanks

Neil

0 Ratings
Reply
2,644 Views
Message 3 of 16

Re: Bt entertainment missing channels

Go to solution

I have done a full reset to no avail 

0 Ratings
Reply
2,619 Views
Message 4 of 16

Re: Bt entertainment missing channels

Go to solution

Thanks for trying that @Zubi I'm sorry it didn't help.

We'll need to take a look at your subscription, I'll send you a private message in a moment so you can send over your details to the moderation team.

Thanks

Neil

0 Ratings
Reply
2,607 Views
Message 5 of 16

Re: Bt entertainment missing channels

Go to solution

Try a Youview software Youview update via the settings tab 

0 Ratings
Reply
2,596 Views
Message 6 of 16

Re: Bt entertainment missing channels

Go to solution

The only software update is via the tv box setting which I have tried.

On the channel tuning list 13 subscription channel are listed.

On the tv guide, blue button categories only shows amc.

I already bought a bt box pro, so not using the box supplied by bt could this be the problem?

0 Ratings
Reply
2,586 Views
Message 7 of 16

Re: Bt entertainment missing channels

Go to solution

You mention

"On the tv guide, blue button categories only shows amc."

If you scroll along the categories to EXTRA are there any channels other than Box Office channels listed.

0 Ratings
Reply
2,578 Views
Message 8 of 16

Re: Bt entertainment missing channels

Go to solution

Extras shows BT sport channels only

0 Ratings
Reply
2,571 Views
Message 9 of 16

Re: Bt entertainment missing channels

Go to solution

Try a auto rescan of channels on the BT box. That sometimes is needed to show the Now channels on the EPG.

Darren

0 Ratings
Reply
2,567 Views
Message 10 of 16

Re: Bt entertainment missing channels

Go to solution

Bt box pro has a simple retune channels, no auto suggestion

0 Ratings
Reply