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Message 1 of 2

Can't connect to Apple TV app anymore via BT box

Hi

We have a BT box which we use to connect to anything on the telly, whether it's an app like Apple/ Netflix etc or 'terrestrial' channels eg BBC or ITV.  (as opposed to watching directly from our telly). There was an Apple outage a few days ago (11th? 12th?) but after it was fixed we found we couldn't connect to Apple tv anymore via the BT box. But can directly from the telly, so we know it's not a tv issue. We think there's still a disconnect between the Apple app and the BT box. All other apps are working fine, just Apple is the problem so it's weird. The error message is 'Could not connect to Apple TV, check your internet connection and try again'. Tried switching everything off including wi fi router, pulling cables out & reconnecting etc. Nothing works.

Any ideas? Thanks in advance

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Message 2 of 2

Re: Can't connect to Apple TV app anymore via BT box

Not a solution but you can also access apple tv through your BT box on prime. 

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