EETV Not working With New Asus Router RT-BE88U

[djayyy]

Joined EE TV and BT Broadband back in January and due to the poor WIFI performance I purchased a new router. I did some research into it and I was under the impression that I could make the IPTV work by changing the settings on the router under the IPTV page. 

I have searched the forums but no matter what settings I try it just does not want to work. All of the apps work perfectly, Now TV etc but not the EE TV. The guide appears fine, but when I select a channel I just receive an error. 

Has anyone got this working at all? Would rather use the ASUS router as the WIFI coverage is superb in comparison. 

[Midnight_Voice]

@djayyy 

What’s the error message, exactly?

Have you got multicast set up correctly?

[djayyy]

Hi @Midnight_Voice 

Under the iptv tab I have it enabled as below. I have also tried the different IGMP versions 1-3 but no change.  I have also tried to enable IGMP snooping under Wireless\Professional tab.

Select ISP Profile

None

Choose IPTV STB Port

None

Special Applications

Use DHCP routes

Microsoft

Enable multicast routing

Default IGMP version

Enable

IGMP v3

Enable Fast Leave

Enable *

UDP Proxy (Udpxy)

0

Sorry, will get the exact error tomorrow as I have gone to bed now!! 😂

[djayyy]

Error message on BBC One HD is:

There’s a problem with your broadband which is affecting BBC One HD . Check the connection between your hub and router then restart the router. IPC6023

[Midnight_Voice]

@djayyy 

Yes, that’s the error that says that multicast isn’t working, so that’s the area of concern.

BT/EE will politely decline to support anything but the router they supply - which I suggest you put back to see if that works for the moment, because if that gives the same error, then BT/EE will listen and investigate, and there are IPC6023 errors that are at their end, not yours, which they can fix.

And when, or if, it’s all working over their router, you can go back to adjust yours, secure in the knowledge that if you can get your Asus right, it will then work.

[djayyy]

@Midnight_Voice  I can confirm the BT EE box works absolutely perfectly for the TV, no errors whatsoever it is only when I try my own 3rd Party router. I only wanted to change it as the WIFI signal was go poor in my house. I only had to move upstairs and the WIFI signal got cut in half. With the Asus router I am hitting at least double the speeds of the EE hub + 1 Extender. 

It's definitely down to the Mulitcast settings on my router, as at one point I started to get audio, but I can't remember which settings I used as I had tried so many!

[TimCurtis]

@djayyy 

That's one hell of a router you've bought and very new.

It's not unusual for there to be issues with such new devices so firstly I'd make sure you've got the latest firmware.

[djayyy]

@TimCurtis  Hi, that's is true, I have checked for new firmware and also elected to try any beta firmware that is available but as yet there is nothing available other than the first release. 

[countrypaul]

As you know the ipTV will work over the BT router have you tried Asus support for help in setting their "new"router as they have a customer service number as well as technical support over the web.

[djayyy]

@countrypaul  Good shout, I have logged a ticket with their technical support to see if they can help.