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Message 1 of 10

Error codes + certain channels

I have a YouView box and the error code IPC6023 comes up on certain subscription channels. My broadband is fast so I don't understand why I cannot access these programmes. How do I solve this problem,  I have done all the things suggested restart the box, restart the broadband,  check the speed nothing changes!

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Message 2 of 10

Re: Error codes + certain channels

Hi @A04 and welcome to our community.

Thanks for posting about the error code, sorry you're having problems. Can you confirm how is the TV box connected? Is it directly to the hub or via adaptors?

Cheers

David

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Message 3 of 10

Re: Error codes + certain channels

It is connected directly to the hub. The electricity was turned off yesterday, when it came back on that's when the problem started!

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Message 4 of 10

Re: Error codes + certain channels

Thanks for clarifying that. Can you list what channels are affected?

Cheers

David

 

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Message 5 of 10

Re: Error codes + certain channels

The subscription channels such as SKY news etc.

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Message 6 of 10

Re: Error codes + certain channels

@A04 Thanks for clarifying that, have you tried connecting the ethernet cable to a different port on your Hub?

Neil

 

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Message 7 of 10

Re: Error codes + certain channels

Yes I have tried that! Do you think re-setting the box would work? 

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Message 8 of 10

Re: Error codes + certain channels

Hi @A04 Yes, that would be the next step to try. 

Neil

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Message 9 of 10

Re: Error codes + certain channels

I am unsure how to do that. I am assuming it's not just unplugging it!

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Message 10 of 10

Re: Error codes + certain channels

Hi @A04,

Can you take a look at the following page Reset BT TV Box?

It should show you how.

Thanks
DanielS

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