How do I return my old Youview box?

[TheLemming]

I've been sent an upgraded YouView box. There is no returns label in the box or bag.

bt.com/returns tells me there will be  information my MyBT page to request this, but there isn't any to be seen.

[imjolly]

just phone CS 03301234150 and ask for returns bag

[StuartH]

Hi @TheLemming 

The quickest way would be to call customer service if you encounter any issues. I've sent you a private message, if calling doesn't help we can pick up and resolve it.

Cheers

Stuart

[andydenyer]

When I was sent a new box recently, the returns label and bag to return the old one arrived separately in the mail several days later.

[NeilO]

As @andydenyer mentioned a returns bag should arrive separately within a week of any replacement equipment being received. 

Neil

[TimCurtis]

@TheLemming 

When did you get your original Youview box?

If it was before 13/12/2019 then it's yours to keep anyway and worth having as a spare or sell for some ready cash.