How do I return my old Youview box?

TheLemming · ‎08-06-2023

I've been sent an upgraded YouView box. There is no returns label in the box or bag.

bt.com/returns tells me there will be information my MyBT page to request this, but there isn't any to be seen.

imjolly · ‎08-06-2023

just phone CS 03301234150 and ask for returns bag

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StuartH · ‎08-06-2023

Hi @TheLemming

The quickest way would be to call customer service if you encounter any issues. I've sent you a private message, if calling doesn't help we can pick up and resolve it.

Cheers

Stuart

andydenyer · ‎11-06-2023

When I was sent a new box recently, the returns label and bag to return the old one arrived separately in the mail several days later.

NeilO · ‎11-06-2023

As @andydenyer mentioned a returns bag should arrive separately within a week of any replacement equipment being received.

Neil

TimCurtis · ‎11-06-2023

@TheLemming

When did you get your original Youview box?

If it was before 13/12/2019 then it's yours to keep anyway and worth having as a spare or sell for some ready cash.

How do I return my old Youview box?

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Re: How do I return my old Youview box?

Re: How do I return my old Youview box?

Re: How do I return my old Youview box?

Re: How do I return my old Youview box?