ICP6023 Error code preventing me from watching live tv

[Brodie2Zero]

I have tried everything that online help have suggested, I have tried cat6 and wireless connections but still no luck. I have factory reset both box and hub and still keep getting the same error code when trying to watch freeview channels. I have even tried 3 different freeview aerials. 

Any help with this would be much appreciated. 

[Brodie2Zero]

I am also receiving this same error  code. I have tried everything asked of me by the online chat support and I have even tried 3 different digital aerials and still no luck. I feel that there is an issue with the box itself. Any help fixing this would be very appreciated.

[DavidM]

Hi @Brodie2Zero and welcome to our community.

I'm sorry you're having problems with the IPC6023 error message. It sounds like you've done as much as possible from your side so we'll need to take this away for further investigation. I've sent you a private message so check your inbox and drop me a reply with the details.

Cheers

David

[Midnight_Voice]

@Brodie2Zero 

Glad you are getting some help now, but just to point out this error is to do with the loss of multicast packets somewhere in your internet pathways. Freeview aerials don’t interact with your internet in any way, so you could have saved yourself a bit of effort there.