IPC6023 error message BTTV

[JimYorkUk]

Hello

My BT box pro was working fine until about a week ago.

Now, I can't view any channels at all. I keep getting the IPC6023 error message.

I have reset my router twice and factory reset the box but it's still not working.

My broadband speed is fine and my BT sport channels still work if I watch via the Discovery plus app.

Can a moderator please help me escalate this issue.

Thanks

James 

[DavidM]

Hi @JimYorkUk and thanks for posting.

I'm sorry you're seeing the IPC6023 error message. How is the box connected? Is it wireless, through adaptors or directly via cable?

Cheers

David

[JimYorkUk]

Hi @DavidM 

Thanks for your help. It is connected via WiFi.
I have BT broadband with a smart hub 2 router and a WiFi extender disk. The WiFi signal is good and broadband speed is good.
BT Sport plays fine through the Discovery plus app but I can't get any channels on my BT box.

Thanks again for your help

James

[NeilO]

@JimYorkUk Thanks for getting back to us, for testing purposes can you connect via an ethernet cable to see if the error remains?

Thanks

Neil

[JimYorkUk]

Hi @NeilO @DavidM 

I have tried connecting via ethernet just now and the error is still there.

Thanks

James 

[DavidM]

Thanks for checking that @JimYorkUk .

We'll need to take a closer look at this for you so please check your inbox for my message and drop me over the details.

Cheers

David

[DavidM · Accepted solution]

Hi @JimYorkUk .

Just for the benefit of the community, I can see our specialists have been in touch and have sorted this for you.

Cheers

David