IPC6023

[Sirus_Monk]

Spoke to soon, 45 minutes into working, blank screen and back to the IPC6023 message 😭

[Anonymous]

@DarrenDev 

Did you ever make the return to the fold & can offer any assistance?

[DarrenDev]

I'm back, but have to pick my battles I'm afraid @Anonymous - I can't get involved in issues like this anymore, as they require complex analysis that I'm not capable of. Ultimately the fault will end up with the same team for resolution whether I get involved or not, and I don't have the bandwidth to act as middle man.

The only advice I can give is to call the helpdesk again and ask for it to be raised as a fault for TMC to investigate - though this should be the normal course of action on calling back with the same issue anyway.

[Sirus_Monk]

Thanks for the advice

Been onto the TV team for an hour but no resolution. They seem to feel that my network switch TP-Link TL-SG105E is the issue, though it is a managed switch with IGMP Snooping so should be no issue (was fine with the BT Hub 2 and also the TV Box Pro and Mini do not work over WiFi either)

They are sending powerline adapters to try though I don't hold out much hope as connecting the Pro TV box direct to the hub via Cat8 doesn't work either. 

[Anonymous]

@DarrenDev 

Must be frustrating but thanks for the update.

[Sirus_Monk]

Thanks @Anonymous

Had an update that they believe there is an issue with a small number of EE hub pro's that is causing the problem but they need time to narrow down the issue.

Will have to wait and see what happens. 

[Sirus_Monk]

Nearly a month in and no progress. Still getting the IPC6023 error. 😢

[DarrenDev]

Sorry @Sirus_Monk - this is taking too long.  I've asked an expert to intervene and find exactly what's going on.

[Sirus_Monk]

Thank you @DarrenDev

[Sirus_Monk]

This whole move to EE has now become a nightmare, second bill due, still no TV with the IPC6023 error ongoing. 

Now devices, either wired or WiFi connected stay happily connected to the hub but lose Internet connection intermittently for anywhere up to a few minutes. 

Finally, can't check status of anything because the EE app refuses to connect to the hub. Even uninstalled it, reinstalled, connected OK. 20 minutes later, wouldn't connect again. 

😢