IPC6023

[Sirus_Monk]

Left out that I managed to speak to someone who advised the issue was now closed at EEs end and I should go online and re-raise as a new issue. 

😳😔

[Anonymous]

Do you have a telephone service? If not it may be as well to bite the bullet  & buy a proper router.

[Sirus_Monk]

Yep. We have a telephone service as my daughter has a rare immune disease and we need the landline number for medical purposes

[Sirus_Monk]

Also, when you're contracted to pay extra per month to pay for the pro hub as well as the phone and now past the 30 day period to cancel it's a pretty huge L to then have to buy a new hub yourself and lose the features you're paying for and still have the possibility it might not work if there is something set up incorrectly on the server side that is preventing multicast. 

[DarrenDev]

Ignore what they said about there being no fault open - faults raised via me aren't visible to them (which is why I try to avoid being involved now).

I'll add your update to the case, in case it's relevant.

[Anonymous]

@Sirus_Monk 

Does the SH2 still work consistently? If so, that would prove it's the EE router at fault.

[DarrenDev]

@Sirus_Monk Your broadband stats at the moment are atrocious - dropping out multiple times a day, sometimes lasting a few minutes, sometimes a few hours.  Your Hybrid Connect is kicking in each time, and the hub will keep all your devices connected, which is why you're seeing what you describe.

I've asked for that to be investigated as a priority, before the TV.

[Sirus_Monk]

@DarrenDev Thanks for the update. Much appreciated. 

[Sirus_Monk]

@DarrenDev An update from the BT team I was in contact with is that they still believe there is an issue with both EE Smart hubs but they do not know what yet and have sent an EE standard black hub to use in the meantime.

If we switch to using that will it hamper any investigations on your end re: pushing updates etc? 

[DarrenDev]

Your broadband profile was rebuilt about an hour ago, and is now being monitored for stability - maybe the issue is fixed already? Let me know when the hub arrives, and I'll tell you if it's safe to connect it.