Internet connection to TV box

[DanielleLovelace]

My BT Internet is unable to connect to my BT TV Box - I’ve tried resetting the router etc. as suggested on the help page. My box is quite a few years old, not sure if I’d need a new one? 

[gomezz]

Is it connected using an ethernet cable or what?

Did it use to work?

Which model of BT TV box is it?

Are you using the supplied BT Hub or your own router?

[rbz5416]

Connect it directly with an ethernet cable. If it already is, try another cable & port on the router. If still no joy reset it:

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

[DanielleLovelace]

Yes it’s worked for quite a few years, it’s stopped within the last week. 

Everything we use is supplied by BT - the BT Hub, plugs etc. it’s wired using Ethernet cable. 

im not sure which model the tv box is 

[JohnC2]

Hi @DanielleLovelace, welcome to the forum and sorry you're having a fault with your BT TV box.

Is the box powering up ok? If it is then try a factory reset: How do I reset my BT TV box? | BT Help  It shows all the models of box we offer. 

Cheers

John