Hi π
I have an EE TV package including Now TV, and Iβm trying to watch via the Now TV app on another device, but when Iβm logging in using the linked account it is acting like I donβt have an account with Now TVβ¦ any ideas how to solve this?!?
thanks!
Whereas your Now account on the Now app on your EE Pro or other YouView box will be automatically set to your BT/EE Now account, this is not true of the Now app on all the TVs, streaming sticks, tablets, smartphones, PCs and other devices you may have that support the Now app.
It is necessary, when these act like you donβt have a Now account, to log in with the username and password that you have been given for the Now account on your YouView box.
Which may involve dodging round the QR code that Now helpfully supplies for people buying new Memberships, but doesnβt help existing users try to log on, of which there must be many, many more occurrences. Go figure π’
Some Now app logins, such as those on TVs, are persistent, and will be remembered by the device, just as long as you donβt log out of the Now app, or reset the TV. (Because there are such devices, I recommend setting a Payment PIN on your Now account that only you know, to prevent any attempts by others with access to them buying new Memberships, whether by accident or design).
Other logins, such as those on tablets and smartphones, need to be repeated each time you log on, the tick box saying βKeep me logged inβ having no force.
There is no limit to the number of devices you can set up your Now account on, save the limit of the number of Now-supporting devices that you actually own. The number of apps that you can simultaneously watch on though is three if you have Boost, and one otherwise.
(Plus subscribers otherwise limited to one app can also watch the live Now channels on their YouView box, as long as they get the one app going on a different device first, unless the different device is another YouView box, when they can start app and live in either order. Clear? π)
Thank you - I have tried that thoughβ¦.
The username on the account on my Youview box is different for some reason, but when trying to log in to other apps it requires an email only and doesnβt accept just the username to log in. Equally when trying then to log in using the email address which should be linked I.e. the one for the BT account, it logs in and says there are no subscriptions.
Do I need to reset the linked account?
No, if itβs not the situation I described, it sounds like EE/BT havenβt set you up properly, or at least you will need to consult them as to what logon details should and shouldnβt work on other devices.
Asking the BT/EE Helplines for help can be a bit of a crapshoot, so I will take the liberty of pinging @DarrenDev in the hope that he can help you, or point you to someone who can.
Just realised I should have askedβ¦ π’
βThe username is differentβ¦.β
Different from what?
So when I look at the account on the app on the YouView box my username is listed as my full name and then two numbers.
When I log into the app using what should be my linked email address the username is just listed as my email addressβ¦
The email address registered for Now TV on your account is the same as your login to this forum, but without "fox" in it. Do you own that email address too? Or did they forgot to put fox in?
They have forgot to put the fox in π€¦πΌββοΈ - it should be davidfox2889@β¦.