Moved house and i have lost Sky sports channels

[Mark-N]

Hi I recently moved house and my youview box was working as before although I was using previous residents connection, it is now enabled under my account but at some point I have lost the Sky sports channels, I can still access these via Now.

I have reset the box but no change.  I had something similar when I first got the box and somebody on here helped and reset something I believe on the backend somehow, can anyone help please!

Many thanks

[Mark-N]

@DarrenW is it possible you could help me with this as you did previously 🤞

[DarrenW · Accepted solution]

@Mark-N That is fixed now if you could go to Settings and check for a software update.

[Mark-N]

@DarrenW  that worked, thank you for the fix and the quick response, very much appreciated

[Anthony_S]

Sorry to barge in on someone else's issue but I have the same problem. Moved house on Friday and I have lost all my Now TV subscription channels. Please could you tell me how it was solved?

Thanks

[DarrenW]

Hey @Anthony_S 

It looks like your issue was resolved yesterday?

If not please supply some further detail.

[Anthony_S]

As of last night I had no subscription channels. I'll check again when I get home from work. Maybe it took a few hours to go through.

Thanks for responding, I'll post again if the issue isn't resolved 

[pullyatt]

What is the solution for this, there doesn't appear to be anything obvious. I am asking on behalf of my Mother in law who has just moved and switched to fttp. We have done factory resets, retuned many times but still don't see her subscription channels in the YouView guide? What do we have to do to resolve this?

[David_H]

Hi @pullyatt I'll drop you a PM to get some more information and check whether there are any changes still processing so we can get that fixed.

Thanks

David

[rbz5416]

@pullyatt 

Lost access to the channels or missing from the EPG? If the latter does she have the old T1000 box?