Netflix on BT TV now EE TV

[Lynn4]

When we use the Netflix app on our BT TV, it stops after 10 minutes playing and we have to go out of the app and back in and it plays fine for the rest of the show.  Anyone else have this problem?  It's driving us mad  

[PaddyB]

Hi @Lynn4,

Thank you for posting and welcome to the Community. I'm sorry if you're having problems with the Netflix app on your EE TV box. That sounds frustrating. What EE Box do you have and have you tried resetting the box?

Thanks,

Paddy

[Lynn4]

Hi Paddy,

sorry for late reply but this time of year is so busy.

I have got a BT TV Pro Box.  When it was switched to EE, I was hopeful that this error would be resolved. 

I also cannot get ITVX or now Prime now!

[NeilO]

@Lynn4 can you try a reset as per the link in @PaddyB's reply and let us know if that helps?

Thanks

Neil

[Lynn4]

Hi Neil,

I've tried all three ways of resetting the box and still having the same issue with Netflix.  Since my first message, we've realised that we cannot play Prime or indeed ITVx through the EE TV Pro Box.

Thanks

Lynn

[PaddyB]

Hi @Lynn4,

Thank you for posting back. It sounds like your box could be faulty. If you send me your details, I'll be able to run a few tests. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy