Netflix

[ask1988]

Hello I am currently unable to access Netflix as it keeps coming up with error code nw-4-7 hasn’t happened before I’ve tried resetting everything Netflix say it’s a vpn problem but nothing seems to be working.

[zulu17]

According to NETFLIX own documentation

https://help.netflix.com/en/node/14560#

“If you experience the error code NW-4-7, it usually means there's information stored on your device that needs to be refreshed, or that there's a network connectivity issue. Follow the troubleshooting steps for your device below to resolve the issue.”  ( the link enables you to see their advice for the device you are using )

[ask1988]

Thanks for the reply 

I’ve tried this already and I’ve contacted my isp which have said it’s a Netflix issue and Netflix have said it’s an internet vpn issue. 

[zulu17]

So which device are you watching  on ?

[ask1988]

Mainly through my bt box.  

[NigelB72]

@ask1988 Do you have an active BT TV subscription or is it one you have retained from an old subscription? Or, is it a box that you have purchased via a third party retailer? 

Do you have the model number? 

[ask1988]

Yes active subscription. I feel it is a WiFi issue as it’s not working on any devices and my step daughter has her own account and that’s not working either.

[NigelB72]

Ahh ok. I'd suggest trying the self help that @zulu17 recommended

[ask1988]

This problem is still occurring Bt have taken me through every step possible including resetting everything from bt box, modem, hub and have no sent me a new hub but it’s still happening. 

[ask1988]

Check your network

く

✅Netflix server 1

❌Netflix server 2

nw-4-7

❌Netflix server 3

nw-4-7

✅Internet connection

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