Sent you over an email with the account number
Crossed lines do happen, and with the withdrawal of the analogue PSTN network, proving it can be almost impossible, as there is no dial tone, so a normal 17070 check will not work.
Openreach Field Technicians have to resort to tracing the line by applying a tone and listening for it on the correct pair, which is far more time consuming.
We are going to have to start asking users if they have the BT skin, as presumably @roberino ‘s box would be showing the TalkTalk one? 😛