Programmes skipping and picture breaking up

[njlewis19]

For the last 3 weeks I have noticed my tv is skipping and breaking up, it seems to be getting worse… more frequent and more severe. I checked signal and it says fine and I re-installed the channels and that made no difference. It’s getting very annoying now as I’m missing sections of my programmes!

Anyone know what will sort it?

[JohnC2]

Hi @njlewis19, sorry that you're having this fault with your TV.

Are you experiencing this on Freeview or subscription channels or both?
Have you tried a Reset of the box? If not try the option keeping your recordings and see if that resolves the issue.

Cheers

John 

[TimCurtis]

@njlewis19 

When you say you checked the signal and it's OK , how were you doing that and if it was using the Youview box what did you see for signal strength & quality?

[njlewis19]

I went on my box, went into settings, tv signal quality and it says 100% strength and quality, I did this for the channels I had been experiencing problems on and all said 100%.

[DavidM]

Thanks for confirming that @njlewis19 .

How are you connecting the box? Is it via adaptors? Are you seeing any error messages?

Cheers

David

[TimCurtis]

@njlewis19 

I'm assuming that these are normal Freeview channels and that they're fed via the aerial.

If that's the case then your aerial signal is way too strong and the tuners are being overloaded. The solution is to buy a variable attenuator which you fit between the aerial cable & the input socket of the Youview box. You then adjust the attenuator until the signal strength drops to about 90% while still showing 100% for quality. The figure of 90% is just a rough guide to be used as a starting point.

A variable attenuator should cost less than £8 so not a lot lost if that's not the solution. I've messaged you a link to a suitable one if that helps.

[DavidM]

Great suggestion @TimCurtis . Deffinitely worth looking into.

Cheers

David

[njlewis19]

Surely if I pay BT for my tv this is something that needs to be sorted by BT? 

[GT037]

We've exactly the same issue, fitted a attenuator, turned the dial to reduce the stregth to around 89%, but by doing this on 1 channel it can make other channels lower down the frequency bands dissapear, or poor qualityThenyou adjust that channel to make it come back, and the other channels break up again, 5 Star for example. As it seems a common problem, then surely the You View boxes have an issue not being able to cope with modern signal strengths. We thought our TV aerial was at fault and had that replaced as well.

[NigelB72]

@njlewis19 BT aren't responsible as this is a Freeview issue. As stated, the solution is to fit an attenuator which will only cost a couple of quid, dial it back to around 90% strength and your issue should be solved.