IPC6007, again….

[Neilyboy72]

My whole street are getting this error, can someone please look at it. We are all paying for a TV service that doesn’t work!

[Les-Gibson]

Have you tried these steps https://community.bt.com/t5/Archive-Staging/IPC6007-error/m-p/1846534#M1058291

[NeilO]

Hi @Neilyboy72 That's not good, can you try these steps and let me know if they help?

1. Try to access the BT Player. Press the Home (or YouView) button, then scroll to and select BT Player
2. If you still see the error message then try restarting your equipment by following these steps:
   • First, restart your Hub
   • Wait for the broadband light on your Hub to go blue
   • Restart your set top box, using the power switch on the back
   • Now check if you still receive the error
3. Check your software version is up to date. To do this, press the Home (or YouView) button, then go to Settings > Software Information > Update Software and press OK
4. Check your On Demand players are up to date by pressing the Home (or YouView) button, then going to Settings > Software Information > Update players & apps and press OK

Neil