Random Partial Recording failures (DTR-T4000 Box)

[jacktartan]

Hello, I am absolutely frustrated now. Nearly all my recordings are stopping well short of the end of the programme. Regretting moving from Sky, we are hopefully moving house in next 2 months and WON'T be using BT. I have carried out the Factory Reset a couple of times, lost all programmes on MyTV. This happens with generally most of our recordings - Please Help.....I am now at the stage thinking of cancelling my direct debit and chucking the box in the bin- breach if contract with supply springs to mind. 

[Paul608085]

@jacktartan 

"I am now at the stage thinking of cancelling my direct debit and chucking the box in the bin- breach if contract with supply springs to mind."

Have you actually reported a fault to BT? (You don't say that you have).

If you don't report it, and give BT a reasonable chance to fix it, (new box maybe), then cancelling your Direct Debit would put you in "breach of contract", (and possibly cause you further issues with your Credit Rating).