Rebooting new Pro box

[MKC101]

Had new Bt pro box installed recently and set to IP mode however I have to reset it every other day. It keeps saying internet connection issue but I still have Wi-Fi through the house. Rebooting router has no effect only rebooting Probox works. 
any ideas?

cheers MKC101

[JohnC2]

Hi @MKC101, sorry that this is happening with your TV package. If you're using powerline adapters have you tried resetting them?

Cheers

John

[MKC101]

I’m not using power line adapters it’s happened again the error code is IPC6002 check connection between box and router. 
connection is fine though

[NeilO]

@MKC101 is the Pro box connected to the your Smart Hub via Wifi or ethernet cable?

Thanks

Neil

[MKC101]

Ethernet cable

[NeilO]

@MKC101 do you have a spare Ethernet cable you could try?

Neil

[MKC101]

Thanks but that was of first things I tried. Also switch ports on router but no change

[DavidM]

Thanks for confirmin that @MKC101 . This sounds like we ned to get our specialists to take a look.

I've sent you a private message so drop me over the details and we'll take it from there.

Cheers

David

[DavidM · Accepted solution]

Hi @MKC101 

Just a quick update for the benefit of the community. I can see the engineer confirmed the box was faulty and replaced it for you which solved the problem. Post again if you have any other problems.

All the best

David