cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,811 Views
Message 1 of 9

Rebooting new Pro box

Go to solution

Had new Bt pro box installed recently and set to IP mode however I have to reset it every other day. It keeps saying internet connection issue but I still have Wi-Fi through the house. Rebooting router has no effect only rebooting Probox works. 
any ideas?

cheers MKC101

0 Ratings
Reply
8 REPLIES 8
1,771 Views
Message 2 of 9

Re: Rebooting new Pro box

Go to solution

Hi @MKC101, sorry that this is happening with your TV package. If you're using powerline adapters have you tried resetting them?

Cheers

John

0 Ratings
Reply
1,719 Views
Message 3 of 9

Re: Rebooting new Pro box

Go to solution

I’m not using power line adapters it’s happened again the error code is IPC6002 check connection between box and router. 
connection is fine though

0 Ratings
Reply
1,712 Views
Message 4 of 9

Re: Rebooting new Pro box

Go to solution

@MKC101 is the Pro box connected to the your Smart Hub via Wifi or ethernet cable?

Thanks

Neil

0 Ratings
Reply
1,694 Views
Message 5 of 9

Re: Rebooting new Pro box

Go to solution

Ethernet cable

0 Ratings
Reply
1,674 Views
Message 6 of 9

Re: Rebooting new Pro box

Go to solution

@MKC101 do you have a spare Ethernet cable you could try?

Neil

0 Ratings
Reply
1,610 Views
Message 7 of 9

Re: Rebooting new Pro box

Go to solution

Thanks but that was of first things I tried. Also switch ports on router but no change

0 Ratings
Reply
1,605 Views
Message 8 of 9

Re: Rebooting new Pro box

Go to solution

Thanks for confirmin that @MKC101 . This sounds like we ned to get our specialists to take a look.

I've sent you a private message so drop me over the details and we'll take it from there.

Cheers

David

0 Ratings
Reply
1,514 Views
Message 9 of 9

Re: Rebooting new Pro box

Go to solution

Hi @MKC101 

Just a quick update for the benefit of the community. I can see the engineer confirmed the box was faulty and replaced it for you which solved the problem. Post again if you have any other problems.

All the best

David

0 Ratings
Reply