Remote not working

[Charleyk29]

Hi my remote has stopped working for my extra box in bedroom I have tried everything and it won’t work 😞 just won’t connect how do I get a replacement 

[Bluemoon1]

@Charleyk29  Have you tried a reset of the remote.  Press the purple home button and the number 7 at the same time  until it flashes blue the try using the remote as normal... 

[Charleyk29]

Yeah tried that 😞

[NeilO]

Hi, @Charleyk29 I'm sorry your remote has stopped working, if you message the BT TV faults team on this link they'll be able to help.

Thanks
Neil

[Shyboy]

I think I have a similar issue - since the latest update I can't use my BT remote to control sound volume.