Returning Equipment

[rene31]

Have recently moved to another TV package and have now been sent an envelope to return the TV recorder. I am not sure why I have to do this. Don't I need it to watch TV? All I've done is upgrade my package as I had lost lots of TV channels.

[PaddyB]

Hi @rene31,

Thank you for posting. It sounds like the return kit has been sent out in error. As long as you haven't received any new equipment or canceled your service you won't need to return that to BT.

If you send me your details, I'll take a look to make that the return request is canceled. 

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[TimCurtis]

@rene31 

Also note that if you had any BT equipment before 13 December 2019 then you NEVER have to return it as it's yours to keep. This is the link that explains it all.

[rene31 · Accepted solution]

Thank you. Will look at that. Equipment is pre 2019. 

[rene31]

Thank you to all concerned. All sorted now. 😁