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cybernetuk
Aspiring Contributor

on ‎26-01-2023 22h57

584 Views
Message 1 of 2

Stopped recordings

Hi

I am new to BT.  I was recording 2 programs at the same time (I am on internet mode), One on BBC and one on ITV2. I turned on the box to start watching one of the programs that was recorded. I noticed then that both recordings had stopped, roughly the same time as me turning on the box. All I can see is partially recorded - is there anywhere to see why they failed?

 

 

thanks

 

 

Mark.

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1 REPLY 1
David_H
BT TV Expert

on ‎27-01-2023 10h29

553 Views
Message 2 of 2

Re: Stopped recordings

hi Mark, thanks for posting. In internet mode, the  box is able to make 2 simultaneous recordings and you should be able to watch either whilst they are in progress, but not connect to a 3rd (different) channel.

From your description, it appears the TV box was in active standby whilst recordings were in progress, and waking the box up shouldn't make a difference to those those by itself, so it would be good to  see what's caused that. 

I'll drop you a Private Message to get some more on the box and see if we can determine what happened. 

Thanks

David

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