Hello,
Ever since our BT TV changed to EE TV we have had pixelation of channels. I presume this was a firmware change? Thought it seemed odd so I checked the channels only to find they were the streamed channels despite the aerial being connected. I can’t find how I can get the system to default to terrestrial channels. As the terrestrial signal goes through the EE TV BOX to our Smart TV I can watch all the affected channels on my TV with no problems. If we want to record anything the box just records pixelated programmes. Luckily I can stream programmes recorded on the Smart TV. Hence I ask myself why am I paying BT to watch TV on my Smart TV?? The box receives internet through Powerline, which wasn’t a problem before EE TV. If I put the box on Wi-Fi it does the same.I have not installed any new electrical item on my system which would dirty my supply so don’t understand what has gone wrong. I am an electrical engineer and formerly a network engineer. I have run a long Cat 6 cable and it works fine, the Router is in another room, I cannot move it and don’t see why I should when everything was working. Can BT give me a fix for it or free me from my TV contract as I am just using my original Smart TV (Samsung) and internet but paying them for the privilege?
Many thanks
