cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,584 Views
Message 1 of 12

Test broadband speed

Go to solution

I want the check my broadband speed and clicked on Help / Test your Broadband speed. This took me to the Troubleshooter page!! This facility used to work quite simply but no longer apparently. Has anyone any advice as to how to have Broadband speed tested?

0 Ratings
Reply
11 REPLIES 11
1,571 Views
Message 2 of 12

Re: Test broadband speed

Go to solution

use    fast.com

 

or https://speedtest.btwholesale.com/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,558 Views
Message 3 of 12

Re: Test broadband speed

Go to solution

Thanks imjolly. both actually work but I was hoping for the 'old' BT speed test which gives both speed to the hub and speed to the device: this seems to have gone, However, It is still available on my mobile phone. Can you explain why that is?

Ookla also gives speed to the device.

Regards.

 

0 Ratings
Reply
1,534 Views
Message 4 of 12

Re: Test broadband speed

Go to solution

speed to the hub is the speed BT guarantee not speed to any device



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,516 Views
Message 5 of 12

Re: Test broadband speed

Go to solution

The facility to which I refer and which I can bring up on my mobile but not on my laptop gives both download and upload speeds to my hub and to my device.

0 Ratings
Reply
1,473 Views
Message 6 of 12

Re: Test broadband speed

Go to solution

There's an announcement where the web tester used to be: 

https://www.bt.com/help/broadband/fix-a-problem/test-your-broadband-speed3

DarrenDev_0-1677840758588.png

 

0 Ratings
Reply
1,418 Views
Message 7 of 12

Re: Test broadband speed

Go to solution

Many thanks for that information DarrenDev. I had found the speed test on my phone but wondered why I couldn't find it on my laptop! Now I know.

0 Ratings
Reply
1,338 Views
Message 8 of 12

Re: Test broadband speed

Go to solution

@DarrenDevwrote:

There's an announcement where the web tester used to be: 

https://www.bt.com/help/broadband/fix-a-problem/test-your-broadband-speed3

DarrenDev_0-1677840758588.pngn


Hi@DarrenDev,

So what speed test can one use for copper broadband please ?

 

0 Ratings
Reply
1,329 Views
Message 9 of 12

Re: Test broadband speed

Go to solution

interesting the btspeedtester link I posted earlier still works for me

https://speedtest.btwholesale.com/



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
1,318 Views
Message 10 of 12

Re: Test broadband speed

Go to solution

Thank you Pompey1898  that explains why I couldn't find it which is a great pity as I cannot test the speed to my laptop: testing the speed to my mobile works perfectly!

0 Ratings
Reply