Wrong itv region

[watttwo]

e mail sent

thank you

[Piper95]

I have just setup my box and have exactly the same issue where I have BBC london rather than BBC Scotland

Can someone help 

[DarrenDev]

When is your activation date @Piper95?

[Piper95]

It was today, everything else is working. 

[DarrenDev]

Ok. Reboot your box tomorrow morning, then go into settings, TV Channels, then Update Channels. This works in almost all cases.

[iainrmackay]

Hi 

I have the same issue. No option to change on the BT Box. Switched it off last night at the wall and it has made no differecnce.

Any other ideas?

[DarrenDev]

When is your activation date @iainrmackay ? It'll be in your order confirmation email.

[iainrmackay]

27th July 2023.....

The service was connected yesterday (30th October 2023).

Iain

[DarrenDev]

Not quite following you. You've had the box for over 3 months and just connected it yesterday?

It's the TV service activation date (not order date) that determines when your box will pick up the correct TV region - 24-48 hours after that date.

If it's been longer than 48 hours since activation date, email your BT account number to me at tv.apps@bt.com

[iainrmackay]

Hi Darren

The activation date was 27/7/23. I'll send you an email.

Many thanks

Iain