cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
972 Views
Message 1 of 11

Youview tv box

Hi my elderly mother has the Bt youview tv box, she's had it for a while now (my father had it for football). It was working ok at the end of last season but it's now saying it's not connected to the broadband. It's connected by an Ethernet cable. Any ideas why it's saying its not connected and any ideas how to fix it. Thanks 

0 Ratings
Reply
10 REPLIES 10
953 Views
Message 2 of 11

Re: Youview tv box

@LeeT2024 

Does she still have broadband - and are other things working on it?

Does the Ethernet cable run all the way back to her router, and is it securely plugged into it?

if so, then first power cycle the router - switch it off, wait two minutes, switch it on again. (Even if everything else is working - I’ve had a router decide that one particular device shouldn’t work).

When the router is stable again, press the On/Standby button on the YouView box for just over 8 seconds, and let the box soft reboot. It won’t lose any settings or recordings, but it will refresh the software in the box from a backup copy it holds.

This should cure it, but if not, can you isolate the issue, by getting a laptop, turning off its WiFi, plugging the Ethernet cable into the laptop, and seeing if you can browse the web?

If you can, the box is the problem; come back for more advice. If not, the Ethernet cable or the router is the problem; one for BT to address

—————————————————————————————————————
*** Longtime YouView box owner, BT Broadband customer, finally an EE TV subscriber ***
930 Views
Message 4 of 11

Re: Youview tv box

No it's the really small mini box 

0 Ratings
Reply
831 Views
Message 5 of 11

Re: Youview tv box

Thanks for confirming that @LeeT2024.

Welcome to the BT Community forums too!

Is the box your mother is using one that can take an aerial, or is this one of the ones that receives its channels purely over the internet?

If you have an image please feel free to pop one up.

Also have you had a chance to try the steps that @Midnight_Voice mentioned earlier in this thread? 😊

788 Views
Message 6 of 11

Re: Youview tv box

she's had it for a while now (my father had it for football)” and “it’s the really small mini box”

Could be the Z4 box?

IMG_6369.png

786 Views
Message 7 of 11

Re: Youview tv box

Yes it's that box 

0 Ratings
Reply
785 Views
Message 8 of 11

Re: Youview tv box

Thanks for confirming that @LeeT2024.

Is it just the online features that aren't working, or are you unable to get any channels full stop?

Have you tried fully restarting your router, followed by the box itself as recommended too?

Peter

750 Views
Message 9 of 11

Re: Youview tv box

It's saying its not connected to the broadband, so no channels. I've restarted both the box and hub, but it keeps saying the same thing 

0 Ratings
Reply
730 Views
Message 10 of 11

Re: Youview tv box

There are two very small LEDs on the Z4 ethernet socket. As you look at it, the RHS should be lit permanently indicating a physical connection. The LHS  should flash with network traffic.

If the RHS isn't lit then try another cable & a different port on the router.

But this box is ancient now & wasn't very good when it was new.

 

0 Ratings
Reply