bt bb and ee tv delivery

[welshgit]

hello , i re-contracted my bb with bt ,my tv and mobile with ee all done by bt ,she ordered a new eetv pro box and wifi extender , according to bt both the box and extender were dispached with 1 tracking  number so i would assume they would be bundled together  but today postie only delived the extender ,if the pro box does not turn up who should i contact , bt or ee ?  my details in my bt app say i do not have bb or tv only mobile and in  ee i only have mobile also . anybody got any ideas thanks 

[imjolly]

as you originally placed or when talking to BT then try CS 03301234150 (same number for EE) or message now with billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[zulu17 · Accepted solution]

I suspect that this thread on EE community relates to your issue as well

https://community.ee.co.uk/t5/TV/bt-bb-and-ee-tv/td-p/1606692

Hopefully you have contacted the customer service and have an explanation.

I would expect if a customer has BT Broadband the EETV package would be ordered/billed by BT  and managed thru BT using their BT ID.

If a customer has EE Broadband the EETV package would be billed by EE and managed once provided  by EE and the EE app using their EE ID.

So if you have remained after renewing with Bt Broadband I would expect your EETV to be handled by them (BT).