set top box not responding to volume controls from remote

[trevorsharp]

As header. All other functions are working perfectly. But Ive got no sound and the volume up/down/mute are doing nothing. The blue light on end of remote lights up when I press them but nothing happens at the set top box.

[DavidM]

Hi @trevorsharp and thanks for posting.

Have you tried changing the batteries in the remote?

Cheers

David

[TimCurtis]

@trevorsharp 

Which box have you got?

Typically those functions on the remote actually control the TV's volume etc if you've paired the remote to the TV otherwise I think they do nothing.

If you don't have the Pro box then when you hold done the AD button (bottom left on the remote) then using the volume up/down then controls the volume output from the box, this should always be 100%.

[gardiner1959]

I have this same issue and have used the AD button and volume can be controlled but the mute button is still not working. Any ideas?