2 Step Authentication Issues

[Alan4995]

I am being asked for 2 step authentication for my email, Ididnt turn this on, I can't turn it off as it asks me for this to access settings.  I also can't register for this as it doesn't send a code to my alternative email or my mobile.

I can't access email at all, or my settings to disable this feature.  I have tried several devices but all have the same issue.

Any solution is greatly appreciated.

[gg30340]

You set 2FA using your MyBT settings not your email settings.

See link

Two-step authentication | BT Help

[Alan4995]

Thanks for the reply, I know this. I can’t change the settings as it asks for 2 step authentication to access the settings.

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[RobbieMac]

Hi @Alan4995

Thank you for your posts and welcome back!

I am sorry for the problems you're having with 2 step authentication.  We'll need to take this offline to help get this sorted out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie