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licquorice
Distinguished Sage
Distinguished Sage
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Message 11 of 25

Re: BT Mail app on iPhone/iPad - create folder

 No idea where it is on Apple devices, but it's in folder management on Android.

Screenshot_20220428-150052.png

Have you tried clicking on the 3 dots in the bottom right of the screen rather than the 3 bars at the top?

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neilg40
Aspiring Contributor
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Message 12 of 25

Re: BT Mail app on iPhone/iPad - create folder

I have 3 dots top right, or a cog bottom right, both take me to the same screen, which has:

Account Settings
Global Settings
Signature
Notifications
Add Ons
App Permissions

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licquorice
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Message 13 of 25

Re: BT Mail app on iPhone/iPad - create folder

And what happens when you click on account settings?

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neilg40
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Message 14 of 25

Re: BT Mail app on iPhone/iPad - create folder

@licquorice OK, so under there (didn't look deep enough!) if I click my account I have Folder Management, but there is only 'Trash' and 'Spam'

If I click either of these, I get a list of folders with the one I clicked being 'ticked' so presumably this is an opportunity to select where Trash and Spam go?

Nowhere is there an add folder option in this section!

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licquorice
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Message 15 of 25

Re: BT Mail app on iPhone/iPad - create folder

Screenshot_20220428-155743.png

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neilg40
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Message 16 of 25

Re: BT Mail app on iPhone/iPad - create folder

@licquorice nope, haven't got that anywhere!

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licquorice
Distinguished Sage
Distinguished Sage
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Message 17 of 25

Re: BT Mail app on iPhone/iPad - create folder

Are you sure you haven't created the account as POP3 rather than IMAP?

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neilg40
Aspiring Contributor
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Message 18 of 25

Re: BT Mail app on iPhone/iPad - create folder

I just added via the wizard, but when I go into my account it says IMAP

Account: <my account address>
Provider: Other
Protocol: IMAP

Besides, if it wasn't, I wouldn't see my folders under the 3 bars menu

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licquorice
Distinguished Sage
Distinguished Sage
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Message 19 of 25

Re: BT Mail app on iPhone/iPad - create folder

As I don't have any Apple devices I'm afraid I can't help further, but it seems very odd if the iPad GUI is very different to the Android version and missing basic functionality like adding folders.

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neilg40
Aspiring Contributor
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Message 20 of 25

Re: BT Mail app on iPhone/iPad - create folder

@licquorice - thanks for trying! 👍

It is interesting that the Blue Mail website help Centre only has instructions for folders on Android.

How to Create, Rename or Delete Folders? - BlueMail Help Center

The description of how to get to it doesn't exist on Apple, and the animation showing it on the 3 bar menu doesn't have the options shown either

2 different beasts - not unusual I've found.

I've just tried it on my work Android, and all very different! All those options are there.

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