BT Webmail Feedback v2 (post 16th April release)

[RichardHaselgrove]

Following @awhakim ,

Unless the subject line is very long, the menu displays the first few words of the e-mail.

I agree - when it works. I got one this morning that reads:

No - what I would like to know is the first few words of the content. That bot needs to be taught how to parse and discard the page furniture surrounding the text.

[oldles]

Cursor issue has been going on for months, BT probably don't use their own service, so who knows when it will be fixed, May be version 6 has ?

[Meg-27]

There have been all sorts of problems with update but I thought mine was now working after last update.  I have just discovered however that I can only see 50 emails in a subfolder no matter whether I show latest first or olddest, thery are all there but just cannot see them.  Any suggestions?

[mog_catto]

Try disabling conversation view, this worked for me and others, click View then Conversation View.

All of my emails came back after doing this.

Good luck!  I hope it works for you too

[Meg-27]

Worked.  Thank you

[Stephen5000]

---

@Meg-27wrote:

Worked.  Thank you

---

I'm just curious. What was your issue, and 'what worked' to fix it? This thread is now 45 pages in length LOL

[Meg-27]

My issue was not being able to see all my emails in a subfolder it would only allow me to see 50 even if I changed to show earliest first therefore I new they were all there .  The response from mog_catto solved my problem

[LondonJohn]

I am running version 3.60# on a PC under Window 10 Pro using Chrome. I hve over 100 Gb space on my hard drive..

I have no problem accessing my BT Mail on an iPad or Android Phone

When running BT Webmail on https://web.email.bt.com/ I can hover over the In Box to see the number of emails but the pane shows "No message found"

When I have tried Thunderbird, I can see messages, but none after November 2022

When I use Outlook, I can see recent messages but none between 2014 and 2022.

The system frequently disconnects from BT internet mail and a get a pop up  window asking me to log back in.

[awhakim]

Thanks @gg30340  for those 2 fixes.

No.1 for removing the coloured initials did the trick – and was quite unguessable.

No.2 for unwanted tick against the item most recently read is unfortunately the right answer to the wrong question. It does affect where I return to, but still leaves the tick in place. Nothing in Settings seems related to the problem.

[Mushroom]

Hi Awhakim
Ah I also have your No 2 Problem Unwanted Tick and forgot to list it to BT in my problem list. Thanks for the reminder!