BT Webmail Feedback v2 (post 16th April release)

[Stephen5000]

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@PeteTHwrote:

@Stephen5000 

Fortunately I've never experienced any slowdown when typing in BT webmail.

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Hey, no one likes a show off 🤣🤣🤣

[robertjames]

I have now moved to a newer, faster computer, and the problem has disappeared.

Annoying though, that we can no longer use a single word or phrase to reference a URL to be included in an email.  We now have to show the entire string, which works but is a little untidy.  

Thanks,

Robert

[SouthWest1]

Works OK here. Type the word, highlight, click on link icon, paste the link.

[robertjames]

Ah, thanks.  I will try that.

[robertjames]

Works a treat!

Thank you.

[ShaunOM]

It's most curious, @Stephen5000 , I've never had any typing delays on any web browser on any PC or using the webmail on other people's PCs using different ISPs and different e-mail addresses.

I can't help feeling there're are other factors at play as I see no evidence to prove that it's a BT webmail problem.

[Stephen5000]

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@ShaunOMwrote:

It's most curious, @Stephen5000 , I've never had any typing delays on any web browser on any PC or using the webmail on other people's PCs using different ISPs and different e-mail addresses.

I can't help feeling there're are other factors at play as I see no evidence to prove that it's a BT webmail problem.

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Gmail, opened in an adjacent tab, is instantaneous -  hard to draw a different conclusion...

[ShaunOM]

Actually, @robertjames , you can add a URL link to a word or several words.

Just select the word with a double-click (or drag across the word or consecutive words), and click the link icon (or use Ctrl + K). Then type or paste in the URL into the little box and click the tick mark or press return. It works fine.

You can also edit the link by single-clicking it and clicking the pen icon.

[ShaunOM]

Indeed. Curious and curiouser, @Stephen5000  re: message 367.

This suggests to me that it's something to do with the route/network path through to the webmail server although I'm no expert in that area. If I were experiencing the same behaviour I would experiment with a few basic things as I guess you have already such as restarting Windows (if you're using a Windows PC of course, bearing in mind that a Restart clears the RAM and can sometime resolve Windows glitches which a Shutdown does not), trying different web browsers and rebooting the router.

And if you have access to another PC, see if the problem is re-creatable there. If it isn't, then the problem resides with the first PC.

[Stephen5000]

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@ShaunOMwrote:

Indeed. Curious and curiouser, @Stephen5000  re: message 367.

This suggests to me that it's something to do with the route/network path through to the webmail server although I'm no expert in that area. If I were experiencing the same behaviour I would experiment with a few basic things as I guess you have already such as restarting Windows (if you're using a Windows PC of course, bearing in mind that a Restart clears the RAM and can sometime resolve Windows glitches which a Shutdown does not), trying different web browsers and rebooting the router.

And if you have access to another PC, see if the problem is re-creatable there. If it isn't, then the problem resides with the first PC.

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I have already stated that this behaviour is entirely repeatable. Using a different browser, and also a different PC.

I am firmly convinced it is something to do with the BT servers, as when using my primary email address, it works perfectly, however, when I use a secondary address I have, that's where the issue appears. I believe that the secondary address 'log on' to a different BT server giving the issues I have...