BT email on website - empty Inbox

[ChrisWright]

In the last few days no emails are appearing in my Inbox when accessed via  https://email.bt.com/mail/index-rui.jsp?v=2.22.1#app/mail on Firefox browser. I can see the emails on the outlook app on my phone and PC.

I get the message 'Empty Mail List'. Contents of all other folders are visible.

Regards, Chris Wright

[gg30340]

You need to check your Outlook on your phone and PC to see if it has been set up as a POP3 account and if it has that the box "leave mail on server" has been ticked. 

If it is a POP3 account and the box has not been ticked it will download the emails onto your phone/PC then delete them off the BT server which will obviously delete them from your Inbox when you check using a web browser. 

[ChrisWright]

I don't think this is the cause as 'leave mail on server' has been ticked.

Also why would this have happened in the last few days? I always saw all my emails on the web browser before.

Thanks, Chris

[gg30340]

I never said it was the cause, I said you should check the reason being it may have been changed with an update in Outlook

[ChrisWright]

Ok understood.

The issue is clearly still outstanding though...