BT email reset unsuccessful

[Adamj31]

Hi,

I have a free BT email account which I’ve had for years. Yesterday I could not login and I received a message that my account has been locked due to suspicious activity.

I attempted a password reset however I keep getting a message advising ‘password reset unsuccessful please try again later. I have tried this several times over the last 24 hours. My new password meets all of the listed criteria.

I have spoke to BT who have confirmed that the account is not locked. I have also followed their guidance on deleting my browsing history, cookies cache etc.

Has anyone experienced this and managed to rectify it?

Thanks

[gg30340]

How are you accessing your email? Is it with a web browser or using and email client/app.

Have you tried logging into your email account directly using a browser and if so what message do you get. 

See link.

BTMail 

[Adamj31]

Hi,

I have tried both the browser and the BT email app. They both give me the same message with the password reset failure.

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[DavidM]

Hi @Adamj31 and welcome to our community.

Sorry you're having problems with your email. I'll be happy to take a look at this for you. Please check your inbox for my message and drop me over the details.

Thanks @gg30340 for raising.

Cheers

David

[JohnC2 · Accepted solution]

Hi @Adamj31, thanks for your PM yesterday evening to confirm that you're now able to access your email account.

Cheers

John