BT internet email

[pantages]

Since BT recently updated the BT Internet website the logging on process has become painfully slow. If I access my email account via Outlook then  it works fine. Any ideas why?

[chrisjp]

I used to access my btinternet email using https://home.bt.com/login, but this became slow and sometimes claimed my username or password was incorrect - when it wasn't.
I've since switched to going to www.bt.com and then clicking email and entering my username and password there. This seems to consistently work and is quite quick.

[David500]

Why don’t you both use an email app on whatever device you’re using?

[pantages]

Thank you. I did that but the issue persists.

[David500]

What app(s) and what device(s)?

[pantages]

Using MS Edge on PC. I also use Chrome Browser and CCleaner Browser and there is no issue with either of those

[David500]

I was asking what email app you tried on what device.

With Edge have you tried clearing the cache?

[pantages]

Yes, cleared the cache this morning and I do so weekly.

Forgive my ignorance but I don't understand your question re app.

[David500]

On Windows there’s a separate email client/app that is installed by default called Mail or you can install any 3rd party client/app.

[pantages]

'Mail'takes me to Outlook. I access BT internet via BT app which I have used for over 20 years.