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Message 1 of 10

Can't add a new email address

Can't add a new email address, there's no 'email' on my product details so I can't get to 'Manage'

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Message 2 of 10

Re: Can't add a new email address

BT no longer provide email to new customers



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Message 3 of 10

Re: Can't add a new email address

Been a customer for many years, so thought I could still get an address

 

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Message 4 of 10

Re: Can't add a new email address

Just get a Gmail or Hotmail address, it won't be tied to any ISP.

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Message 5 of 10

Re: Can't add a new email address

Is there no way I can just add another to my current account?

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Message 6 of 10

Re: Can't add a new email address

I suspect you are using the MyBT app rather than the website. I have no idea why BT in their infinite wisdom don't give the option to manage Email on the app but do on the website.

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Message 7 of 10

Re: Can't add a new email address

No, I'm looking on the website not the App

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Message 8 of 10

Re: Can't add a new email address

Hi, @Jon_Livesey do you have an active working email address with BT already?

Thanks

Neil

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Message 9 of 10

Re: Can't add a new email address

Yes I do

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Message 10 of 10

Re: Can't add a new email address

Hi @Jon_Livesey,

I'm going to send you a private message as you should still have the functionality providing the email is linked correctly to your MyBT.

Thank you

DanielS

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