Can't add a new email address

[Jon_Livesey]

Can't add a new email address, there's no 'email' on my product details so I can't get to 'Manage'

[imjolly]

BT no longer provide email to new customers

[Jon_Livesey]

Been a customer for many years, so thought I could still get an address

[licquorice]

Just get a Gmail or Hotmail address, it won't be tied to any ISP.

[Jon_Livesey]

Is there no way I can just add another to my current account?

[licquorice]

I suspect you are using the MyBT app rather than the website. I have no idea why BT in their infinite wisdom don't give the option to manage Email on the app but do on the website.

[Jon_Livesey]

No, I'm looking on the website not the App

[NeilO]

Hi, @Jon_Livesey do you have an active working email address with BT already?

Thanks

Neil

[Jon_Livesey]

Yes I do

[DanielS]

Hi @Jon_Livesey,

I'm going to send you a private message as you should still have the functionality providing the email is linked correctly to your MyBT.

Thank you

DanielS