Email address

[jayseaess]

My email address has been removed from my account and allocated to an unknown account.

my phone number is still correct for security resets but with knowing the other account security questions I can no longer access my email.

[gg30340]

What "account" are you referring to when you say "My email address has been removed from my account ".

Can you give more details as to what has happened and how you know this?

Do not post your email address when responding to the above.

[DavidM]

Hi @jayseaess and welcome to our community.

I'm sorry there's a problem with your email. Have there been any orders etc placed on your account recently?

Cheers

David

[jayseaess]

Hi

No nothing, had some odd emails from Linkedin the day before I could not longer login, hence I think it’s been hacked

BT support say it’s been allocated to a different account and can not move it back as I don’t know the security question for an account that is not mine and why would I

nigel

[DavidM]

Thanks for getting back @jayseaess 

This doesn't sound right at all. I'll be happy to take a look at this for you. I've sent you a private message so drop me over a reply and we'll take it from there.

Cheers

David

[jayseaess]

My bt email address is no longer linked to my bt account.

spoken to BT support about logging in issues and they told me that it is now linked to a account that is not mine!! 

I have had the btinternet.com email address since the early nineties.

[DavidM · Accepted solution]

Thanks for sending over the details @jayseaess 

I'm glad we were able to sort this out for you.

Cheers

David