@Froggy_Lady
I think you are referring to what you can see in your browser, which if I remember correctly is Firefox? Certainly Firefox has a bookmarks toolbar with a 'most visited' drop-down menu. What your particular Firefox bookmarks toolbar and menus show will be down to how you use Firefox - it's not the same for everyone.
In any event, I no longer use Firefox, I use Chrome. I have Chrome set up with a button on my bookmarks bar for BT email, which opens my BT email, or the login screen if I am logged out. I am guessing that your 'most visited' menu does the same for you? I usually have several browser tabs open and keep my BT email open in one tab, which means that I can see if I get new emails, or if it logs me out, because the text in the tab heading changes.
Anyway, none of this has anything to do with how BT email works, it is just how we happen to use our different web browsers to navigate to the relevant BT webpage. Either of us could navigate to it using a search engine result instead, for example, and that wouldn't alter what we saw when we got to the BT website.
Your web browser will store cookies and cached data, which can affect how a website behaves once you have navigated to it. However we haven't - so far - established any clear link between stored browser data and the BT email disconnection problem.
