Email replies to wrong address

[gg30340]

Have you checked on your devices that use the app that there is nothing set up in the app as well as checking webmail?

[Krusson]

Yes, I have checked through both the app and the webmail and nothing has been set up on either. I am stumped.

[rbz5416]

I don't use BT email or it's app but try going to Settings > Manage Accounts & go into the settings for that email address & see if there's anything untoward there.

Is this something that's just started happening or was it working previously?

Another option to consider is using a different email app.