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PeterE17
Aspiring Expert

on ‎11-10-2023 12h00

1,615 Views
Message 21 of 167

Re: Email system repeatedly shuts down

@rogerdee Thanks for your comment, if you trawl through all the comments you'll see that Chrome, Firefox and Edge all behave the same - random timeouts after a day or an hour or anything between.  Another browser, another problem ... 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage

on ‎11-10-2023 12h18

1,605 Views
Message 22 of 167

Re: Email system repeatedly shuts down

Much simpler to use the right tool for the job in the first place, a mail client.

Froggy_Lady
Contributor

on ‎11-10-2023 12h27

1,596 Views
Message 23 of 167

Re: Email system repeatedly shuts down

@rogerdee

 

Thanks for your suggestion but now I know that BT is aware of the problem, I think I'll wait for them to fix it.  I'm happy with Firefox and don't want to start chopping and changing browsers.  As an "elderly" user, technology doesn't come easily to me!

licquorice
Distinguished Sage
Distinguished Sage

on ‎11-10-2023 12h38

1,585 Views
Message 24 of 167

Re: Email system repeatedly shuts down

As somebody in their mid seventies, I find technology does come easily to me. Don't blame age for your lack of interest.

I can't tune a piano, but it's not because of my age, it's because I have no interest in learning how to.

rogerdee
Contributor

on ‎11-10-2023 16h22

1,545 Views
Message 25 of 167

Re: Email system repeatedly shuts down

Are you seeing any improvement?

Thanks

Roger

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MNarshall
Aspiring Contributor

on ‎11-10-2023 16h25

1,542 Views
Message 26 of 167

Re: Email system repeatedly shuts down

This has occurred only after BT changed the online log in requirements. It's nothing to do with 'another browser problem'.

Neil

Froggy_Lady
Contributor

on ‎11-10-2023 17h11

1,529 Views
Message 27 of 167

Re: Email system repeatedly shuts down

@licquorice  -

It's not lack of interest, it's lack of knowledge.  It's been a steep learning curve for me (I'm older than you!).

Unlike the youngsters of today, I was not brought up with IT, etc.  - like you.  Many grey hairs don't know the first thing about computers.  My late husband didn't even know how to turn on my laptop.

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Froggy_Lady
Contributor

on ‎11-10-2023 17h19

1,524 Views
Message 28 of 167

Re: Email system repeatedly shuts down

@MNarshall 

I realise that.  It's just that a few posts on here mentioned changing their browser. We now know the problem has nothing to do with which browser you're using; it's BT changing its login requirements.  Let's hope it's just teething troubles and it is fixed asap.

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MNarshall
Aspiring Contributor

on ‎11-10-2023 17h24 - last edited on ‎11-10-2023 19h01 by

1,519 Views
Message 29 of 167

Re: Email system repeatedly shuts down

Thanks Froggy_Lady.  You bring clarity...

For those who do not understand the issue - including, possibly, BT - here is the log in screen that keeps popping up randomly after the system irritatingly logs you out.

snkj49jr.png

Froggy_Lady
Contributor

on ‎11-10-2023 17h24

1,517 Views
Message 30 of 167

Re: Email system repeatedly shuts down

@rogerdee 

It does seem slightly improved today.  I find I don't have to log in *every* time, just occasionally.

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