You may not be the only one that can't log in to email. I've had the problem occasionally for some months. It works fine for days then the email link logs me in to MyBT. I was advised to delete cookies, cache and history, sometimes that worked, sometimes it didn't. I couldn't log in for almost a week on a couple of occasions. I cleared system again last week and logged in most days since, then. Today I'm greeted with the updated message that they're changing the system and software and we have to have an up to date browser or the mail won't be accessible. Perhaps this is the cause of the problem of not being able to log in. I usually empty the trash bin of emails weekly, 100+ no problem and I've never known them return. Check the link on the email log in page to see what system and browser versions they want us to use. Windows 10 looks the oldest and I'm on W7, working fine on all other websites and MyBT. Hope you can get the problem resolved, have you tried contacting Tech Help and an online chat with their service.
